Assistant Branch Manager

360 Degrees Pizza: Kenya

360 degrees pizza is currently sourcing for a self-motivated and dynamic individual to fill the position of Assistant Branch Manager based in Nairobi.

Role:
Oversee, direct and coordinate the planning, organizing, training, and offer Branch leadership necessary to achieve objectives in sales, operational costs, guest service and satisfaction, food/drink quality, cleanliness/Hygiene and overall restaurant sanitation.

Roles and Responsibilities
• Ensure that all restaurant policies and procedures, standards specifications, guidelines, and training programs are followed and completed on a timely basis
• Ensure compliance with health and safety, food preparation and serving, repair and maintenance
• Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning
• Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
• Prevent, handle and resolve complaints regarding food quality and service
• Train and review financial statements and activity reports, other performance data to measure productivity of goal achievement to identify areas needing cost reduction or program improvement
• Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits
• Prevent and resolve personnel problems
• Administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures at branch level
• Review work procedures and operational problems to determine ways to improve service, performance, or safety
• Organize Branch H.O.Ds meetings and offer leadership seeking to develop the team for continuous improvement
• Managing staff shifts to ensure balanced strength across all departments
• Conduct regular performance reviews for subordinate staff
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Appraise staff performance and provide feedback to improve productivity
• Promote the brand in the local community through word-of-mouth and restaurant events
• Train new and current employees on proper customer service practices
• Ensure that all Implemented policies and protocols are adhered to maintain future restaurant operations

Job Description
Qualifications
• Ability to communicate clearly in English
• Ability to review P&L
• .Ability to mentor, train and develop people
• Strong analytical skills
• Able to handle money and operate a point-of-sale system
• Must be prepared to work under pressure
• Must have the ability to co-ordinate, demonstrate good core ethics and values.
• Must be result oriented, self driven, articulate and pro-active.
• Must have the ability to make quick and sound decisions.
• Acute financial management skills
• Strong leadership, motivational and people skills
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Special Conditions of Employment:
• Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution
• Have a competent knowledge on Customer Service and people management system.
• Computer literate
• Three or more years of front-of-the-house operations and/or experience as an Assistant manager in the service or food and beverage industry

Core Competencies
• Establishing Focus
• Providing Motivational Support
• Fostering Teamwork
• Empowering and developing Others
• Flexible and adaptable to new environment.
• Ability to manage Performance
• Interpersonal relationships.
• Result oriented.

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