Assistant Branch Manager

Country: Kenya
Location: Nyali

Java House is currently looking for a well devoted and competent  Assistant Branch Manager.

Oversee, direct, and coordinate the planning, organizing, training, and offer Branch leadership necessary to achieve objectives in sales, operational costs, employee retention, guest service and satisfaction, food quality, cleanliness/Hygiene, and overall restaurant sanitation.

Duties and Responsibilities

• Ensure that all restaurant policies and procedures, standards specifications, guidelines, and training programs are followed and completed on a timely basis.
• Ensure compliance with health and safety, food preparation and serving, repair, and maintenance.
• Ensure company objectives in sales, service quality, the appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising branch deep cleaning.
• Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Prevent, handle and resolve complaints regarding food quality and service.
• Train and review financial statements and activity reports, other performance data to measure the productivity of goal achievement to identify areas needing cost reduction or program improvement.
• Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
• Prevent and resolve personnel problems,
• Administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, and procedures at the branch level.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Organize Branch H.O.Ds meetings and offer leadership in seeking to develop the team for continuous improvement.
• Managing staff shifts to ensure balanced strength across all departments.
• Conduct regular performance reviews for your subordinate staff.

Knowledge, Skill, and Abilities

Key Result Areas

• Directly involved in driving and analyzing the store's performance and ensure that the set budget is achieved on operational COS, sales and labor optimization.
• Training of Branch staff and coordinates their progress to ensure the set procedures are adhered to.
• Ensure that guest’s satisfaction is met through consistently auditing the branch operations on a daily basis.
• Enforce operational practices of the branch in making sure each it runs smoothly and complies with food safety requirements.
• Ensure that the par levels of both crockery and food/nonfood items are adhered to and encourage suggestive selling to maximize revenue.

• Ability to communicate clearly in English.
• Ability to review P&L
• .Ability to mentor, train and develop people
• Strong analytical skills.
• Able to handle money and operate a point-of-sale system
• Must be prepared to work under pressure.
• Must have the ability to coordinate skills; demonstrate good core ethics and values.
• Must be result oriented, self-driven, articulate and pro-active.
• Must have the ability to make quick and sound decisions.

Special Conditions of Employment:
• Must have a degree/diploma in Food & Beverage service or an equivalent of the same from a well-recognized institution.
• Have a competent knowledge of Customer Service and people management system.
• Computer literate in MS Suite.
• 2 years or more of front-of-the-house operations and/or experience in service or in a food and beverage industry

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